Chapter 12 :Integrating the Organization from End to End – Enterprise Resource Planning

Enterprise Resource Planning (ERP)

At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system



ERP systems automate business processes


Bringing the Organization Together

ERP – The organization before ERP


ERP – bringing the organization together


The Evolution of ERP


Integrating SCM, CRM, and ERP

1)SCM, CRM, and ERP are the backbone of e-business

2)Integration of these applications is the key to success for many companies

3)Integration allows the unlocking of information to make it available to any user, anywhere, anytime

SCM and CRM market overviews




General audience and purpose of SCM, CRM and ERP


Integration Tools

Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together

1)Middleware – several different types of software which sit in the middle of and provide connectivity between two or more software applications

2)Enterprise application integration (EAI) middleware – packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors

Integration Tools

Data points where SCM, CRM, and ERP integrate


Enterprise Resource Planning (ERP)

ERP systems must integrate various organization processes and be:

1)Flexible- must be able to quickly respond to the changing needs of the organization

2)Modular and open-must have an open system architecture, meaning that any module can be interface, with or detached whenever required without affecting the other modules.

3)Comprehensive- must be able to support a variety of organizational functions for a wide range of businesses

4)Beyond the company- must support external partnerships and collaboration efforts


Enterprise Resource Planning’s Explosive Growth:

SAP boasts 20,000 installations and 10 million users worldwide

ERP solutions are growing because:

-ERP is a logical solution to the mess of incompatible applications that had sprung up in most businesses
-ERP addresses the need for global information sharing and reporting
-ERP is used to avoid the pain and expense of fixing legacy systems